understanding customers
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The key to any successful business is to provide customers with what they want, when they want it and at a price they are willing to pay. Understanding Customers helps learners to develop a more customer-focussed attitude both within themselves and within their team. The course provides guidance on identifying potential customers and understanding their needs and expectations - and so helps learners to build valuable long-term relationships with their customers.
understanding customers- uk (England, Scotland, Wales)
By the time you have completed this course, you will be able to:
Identify who your customers are
Identify your customers' needs and expectations
Develop a customer-focused attitude within your team
Build long-term relationships with customers.
Course Modules:
Getting to know your customers.
Putting your customers first.
Building effective customer relationships.
Previous experience required:
There are no formal entry requirements, but this course is aimed at learners who are likely to become first line managers or who are already in post but have had little or no formal training.
Northern Ireland and Ireland understanding customers
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