the practical manager introduction to first line management
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If you are a newly promoted first line manager – or hoping to become one! The Practical Manager gives an excellent introduction to basic management skills. What's more, it can count towards an Institute of Leadership and Management (ILM) Introductory Certificate in First Line Management. Flexible, practical and jargon-free, The Practical Manager takes the mystery out of management – and gives you the confidence and skills to improve your own performance and that of your staff. The Practical Manager first covers the three compulsory sections of the ILM Certificate, you can then choose a further seven segments from 22 different courses.
the practical manager introduction to first line management- uk (England, Scotland, Wales)
Course Modules:
Mandatory Segments:
Problem Solving Skills.
Planning Change.
Using Information for Decisions.
Optional Segments (Choose seven from these optional segments)
Time Management.
Manage Own Stress.
Interpersonal Skills and Trust.
Financial Environment.
Managing Diversity.
Marketing.
Implementing Change.
Delivering Quality.
Understanding Customers.
Health and Safety - Law and Practice.
Working to a Budget.
Planning Development.
Motivation.
Managing Performance.
Planning to Recruit.
Building the Team.
Leadership.
Communication Process.
IT Applications.
Continuous Improvement.
Promoting Change.
Understanding Quality.
Identifying Self Development Needs.
Planning Work.
Understanding Costs.
Delegation.
Maintaining Discipline.
Communications Media.
Giving and Receiving Feedback.
How to Learn.
Written Communication.
Supporting Individuals.
Cost-Benefit Analysis.
Meetings.
Resolving Conflict.
Performance Indicators.
Objectives.
Briefing Skills.
Producing Project Reports.
Minimising Waste.
Coaching.
Analysing Information.
Maintaining Information Systems.
Self Development.
Effectiveness and Efficiency.
Preventing Accidents.
Equipment.
Security.
Selecting the Right Person.
Gathering Valid Information.
Previous experience required:
There are no formal entry requirements, but this course is aimed at learners who are likely to become first line managers or who are already in post but have had little or no formal training.
Northern Ireland and Ireland the practical manager introduction to first line management
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